Privacy notice

This notice describes what this site actually does with information. It is written to match the implemented system and is updated when that system changes. The operator responsible for this site, and the address for privacy requests, are shown in the footer of every page once confirmed. This notice applies to this site only; it is not shared with any other website the operator may publish.

Who operates this site

The operator named in the footer is responsible for this site and for the information collected through it. Where a third party stores or processes inquiries on the operator's behalf, it acts on the operator's instructions and is listed below.

What is collected

Browsing the site collects nothing that identifies you. There are no analytics scripts, advertising trackers or third-party embeds at present. If analytics are ever added, this notice will name the service, what it records, and how consent is handled.

Sending the inquiry form collects: your name; at least one contact method (email or phone); your preferred contact method; the city; the symptom category; a short description you write; and, if you choose to provide them, the door brand, the number of doors, whether you are a homeowner, renter or property manager, and your timing. The form also records which version of the consent wording you saw, the page you sent it from, the date and time, and the operating mode of the site at that moment. The form does not collect a street address and does not accept photographs.

Why it is collected

To reply to your inquiry, to understand what homeowners in these cities ask about, and, only with your separate permission, to introduce you to a verified repair provider.

Who can see it

The operator, and the processors that store or transmit inquiries on the operator's behalf: the hosting database and the email provider named below, which handle inquiry data only for the operator. A repair provider receives an inquiry only with your prior permission: if a verified provider is later introduced and your inquiry fits, you will be asked before anything is shared, and the permission and recipient are recorded. Inquiries received before a provider was introduced for your city are not transferred without a fresh request to you.

Processors

Inquiries are stored in a database hosted by the operator's cloud provider, with access limited to the operator. Operator notifications go through the operator's email provider. The specific services are listed here once the production environment is confirmed.

How long it is kept

Inquiries that do not lead to a service relationship are deleted 90 days after receipt. Obvious spam is deleted sooner. An inquiry that does lead to a service relationship is kept for the life of that relationship and any follow-up it requires, then deleted within 90 days of the relationship ending. Deletion covers the live record, any export, and backups as they expire on the operator's documented schedule. This period is the operator's current policy and may change; the current period is always stated here.

Your requests

You can ask what is held about you, ask for a correction, or ask for deletion, using the privacy contact in the footer. Deletion removes the record from the live database and any exports; backups expire on the schedule described in the operator's records.

Security

The form submits over HTTPS. Free-text fields are stored as text and never rendered as code. Contact details are excluded from logs and analytics.

Changes

Material changes to this notice are dated at the top of the page. Where a change affects how existing inquiries are used, existing inquirers are asked to confirm before the new use applies. See also the terms.