Website and inquiry terms

Role of this site

This site is an independent information and referral publisher operated by the party named in the footer. It is not a repair company, performs no repairs, sells no parts, and holds no trade license. Nothing on the site is an offer to perform work or a promise that work can be performed.

Information limitations

The information here is general, drawn from published manufacturer documentation and city pages listed in each page's record. It is not an assessment of your door. Any opinion offered about your door from photographs or a description is preliminary and may be wrong; no page or reply guarantees a remote diagnosis. Safety warnings, in particular the warning not to lift or remove a glazed panel, are repeated from manufacturers and should be followed.

Inquiries

An accepted submission records your request and queues a notification to the operator. It does not book a visit, reserve a time, create a contract with the operator or any repair business, or guarantee a response within a particular time unless one is stated on the contact page. This site cannot dispatch emergency help.

Providers, once introduced

If the site introduces you to a repair provider, that provider is a separate business responsible for its own assessment, quote, work, parts, pricing, warranties and conduct. The operator verifies the provider's identity, supported door types and coverage before an introduction but does not supervise its work and makes no guarantee about it. Any agreement for work is between you and the provider.

Communications

The operator contacts you only about your inquiry, by the method you chose, and does not add you to marketing lists. No marketing opt-in is bundled with a repair inquiry.

Accuracy and corrections

The operator keeps pages under review and records a review date for each. Use the correction route on the about page to report an error.

Complaints

If you believe an inquiry was mishandled or something here is misleading, contact the operator through the footer. Complaints are acknowledged and investigated by the operator personally. Nothing in these terms limits any right you have under applicable consumer protection law.

Privacy

Handling of personal information is described in the privacy notice, which forms part of these terms. The how it works page explains the operating model in more detail.