Andersen 200 Series gliding patio doors: how to tell a Perma-Shield from a Narroline, and where parts and service go

The short answer

Andersen makes two 200 Series gliding patio doors: the Perma-Shield and the Narroline. Andersen says the biggest difference between them is the inside: the Perma-Shield has a vinyl-clad interior, and the Narroline has a wood interior.

Andersen has also offered the Narroline with a white interior, so the inside face alone may not settle it: the panel count and the label narrow it down. For repairs, Andersen covers both doors in the same roller, panel, and lock documents as its 400 Series gliding doors, but the two hand some parts differently. Inspecting or replacing rollers takes the panel out, and this site leaves that to a professional.

Every statement here comes from Andersen's own documents, opened on November 8, 2026 and linked at the bottom. This site is not affiliated with Andersen.

Perma-Shield or Narroline?

The inside face.

• Perma-Shield. Andersen's product page says this door is protected inside and out with rigid vinyl cladding. Its 2019–20 product guide says all panel surfaces are covered with rigid vinyl, and that Perma-Shield interiors match the exterior color selected; the current product page says the exterior finish is determined by the interior color chosen.
• Narroline. Andersen describes this door as natural wood with a vinyl exterior. Its panel guide says the interior surface and trim pieces must be finished, by painting or staining, for example. Its 2019–20 guide says the panel interiors are unfinished pine, ready for stain or paint, but also lists a white interior, and the current product page lists six interior options.

The doors it gets confused with.

• 400 Series Frenchwood gliding. Andersen says it too has a natural wood interior and a vinyl exterior, and its panel guide groups it with the Narroline as doors whose interiors must be finished. The inside alone does not separate the two; check the label. The Andersen 400 Series Frenchwood guide covers that door.
• 100 Series gliding. Andersen describes it as Fibrex. The Andersen 100 Series guide covers that door.

The panels. Andersen's Perma-Shield product page lists two-panel configurations, and its Narroline page lists two- and four-panel configurations. Between 1968 and 1998, Andersen also offered the Perma-Shield as three panels in one frame, one operating panel between two stationary panels, or as a two-panel unit with a stationary panel in its own frame attached. It says three-panel Perma-Shield doors were discontinued in 1998, and its gliding door handing article marks its three-panel 200 Series example "200 Series Perma-Shield only."

Andersen gives three signs of a three-panel Perma-Shield: the interlock weatherstrip on the operating panel's lock side has a slot for the special three-panel lock; the latch lever has "push" written on it and must be pushed inward to engage the lock; and the lock on the inside has an exposed hook. A two-panel door with an attached stationary panel will not have these.

The label and the glass logo. Andersen says its Product ID label gives the Series, size, color, glass type, and more, and shows one 400 and 200 Series label style for products made from 2003 to July 29, 2007, and another from July 30, 2007. Some products have the Product ID etched in the glass near the Andersen logo. Its label guide says to look for a gliding door's label first at the top of the door frame. If nothing is there, the guide says the Product ID is at the top of the operating panel, which has to come out, or to contact the Andersen Service Center instead; this site leaves panel removal to a professional. The glass logo, usually in a lower corner, includes the manufacturing date: when the door was made, or when a panel was replaced. The maker label guide covers both marks.

If neither door looks like yours, Andersen says you may not have a 200 Series gliding door. Its Identify My Product tool, or Andersen itself, can identify a door by its features.

Handing, and which parts are handed

Andersen hands both doors from outside, by where the operating panel sits: operating panel on the left is a left-handed unit. The XO or OX guide explains how to read handing from inside. For ordering parts, Andersen says:

• Perma-Shield: exterior handles, frame or jamb weatherstrip, and exterior keyed locks are handed the same as the unit; interior handles are handed opposite. A left-handed unit's panels are ordered as operating left and stationary left.
• Narroline: exterior handles, jamb or frame weatherstrip, exterior keyed locks, and retractable insect screens are handed with the unit; interior handles opposite. On a four-panel door, the exterior keyed locks count as left-handed. Rollers, gliding insect screens, and the interlock weatherstrip are not handed.
• Both: the black foam sill plug is ordered by the door's handing. Head plugs are ordered by the door's age and are universally handed.

Narroline panels. Andersen's documents differ. Its Narroline handing article (footer dated 2024) says the operating panel is handed by its location from outside, and stationary panels are not handed. Its panel guide (revised 2021) says Frenchwood and Narroline operating panels are universal and fit either hand. Give Andersen the door's handing and label number when you ask about a panel, and write the handing on the door record card.

Parts that depend on the door

Rollers. Andersen says 400 and 200 Series gliding doors made from 1982 on use a tandem roller, with a design pressure version for panels 8 feet or taller, both from the Andersen Parts Store. It says the panel must come out to inspect the rollers or to install new ones, recommends replacing both, and says it has service providers to install them.

Locks and handles. Andersen sells 400 and 200 Series trim sets and the reachout lock and receiver kit through the Andersen Parts Store, and says the lock kit is not included with the handle hardware. On a door made from 1978 to 1993, it calls the deadlock outdated and replaceable with a current reachout lock and receiver, and recommends replacing all the locking hardware with the current style if you do. It points Narroline and Perma-Shield doors to guide 0000127, and two-panel Perma-Shield doors made from 1982 to 1993 to guide 9192911. The mortise lock guide compares Andersen's lock documents with other makers'.

Before 1982. For parts for a gliding door made before 1982, Andersen says to contact it.

What you can check with the door in place

Andersen's roller and lock articles point 400 and 200 Series owners to the same steps, which the Frenchwood guide walks through. In brief:

1. Check the gap. Open the operating panel slightly and look at the gap to the frame from top to bottom. Andersen says an uneven gap means the panel needs adjusting, and points 400 and 200 Series owners to step 18 of guide 0005309, which covers the Perma-Shield too.
2. Adjust the lock. For doors made from 2006 on, Andersen points to step 13 of guide 0005414, and says the latch receiver may need adjusting after a roller adjustment. On a three-panel Perma-Shield, its adjustment is to turn the screw on the plate at the center of the lock.
3. Care for a Perma-Shield's vinyl. Andersen's 2019–20 guide cautions that painting or staining may damage rigid vinyl and is not recommended, and that abrasive cleaners or solutions containing corrosive solvents should not be used on Andersen products.

What this site leaves to a professional

• Inspecting or replacing rollers. Andersen says the panel must come out for both.
• The bottom rail filler, and the head and sill plugs. Andersen says replacing either takes the operating panel out; it says panels are extremely heavy, and for the filler it points to a service provider.
• A label on top of the operating panel. Reading it means removing the panel.

This site gives no steps for lifting or removing a panel. The roller repair page explains when adjustment is enough.

Parts, service, and warranty

Andersen. For a door you already own, including parts and limited warranty questions, Andersen asks you to review its Identify Your Product tool first, and to contact it while you are in front of the door. It says more than 900 factory-trained service providers take part in its annual training.

Warranty. Andersen says its patio doors carry Owner-to-Owner limited warranties, transferable if you sell your home, with coverage that varies by product line, features, accessories, and original purchase date. It lists a warranty document for 200 Series windows, doors, and accessories, and says to start by identifying the door's Series. The Product ID number is used for warranty registration, and the original purchase receipt helps confirm the details. A claim follows the procedure in your product's warranty document.

Replacing the door. The repair or replace guide sets out that decision, and the Dallas replacement guide covers what the City of Dallas code says about a permit.

What this page does not cover

• Warranty terms. Andersen's 200 Series warranty document was not opened, so this page gives no coverage periods.
• Prices. None of the Andersen documents opened gives a price for a part or for labor.
• Other 200 Series doors. This page covers the gliding doors only, not Andersen's 200 Series hinged patio door.

Asking about a repair

To ask about a 200 Series gliding door in Plano, Allen, McKinney, or Frisco, use the contact page. Give the label number if you have it, the door's handing, how many panels it has, and photographs of the label, the inside face of a panel, and the glass logo. The operator reviews every inquiry and replies with the next step. Sending the form is not a booking.